Ordering and Shipping Policies

Ordering

For individual online products (such as Profiles and Reports), you will receive a standard order confirmation email, and a separate fulfillment email that contains a unique online access code to your assessment. Access codes are delivered manually within 24 hours of order receipt. 

For purchases of EPIC credits, you must have an existing EPIC account. Please visit our EPIC page to learn more.

For each purchase of EPIC credits, you will receive a standard order confirmation email, and a separate fulfillment email that confirms your EPIC credits have arrived in your account. EPIC credits are transferred manually within 24 hours of order receipt. 

Shipping

For physical products, such as books, facilitation kits or training materials, we offer standard USPS shipping options. Orders are processed within 24 hours, except on weekends.

Returns and Exchanges

Order carefully! We cannot offer returns or exchanges.
If you have a question, please phone us at 312.402.5015 or email us before ordering; we are happy to discuss your needs & identify the best solution.
We will promptly correct any errors that we make at no expense to you.

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